You have the right to return the goods within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the goods were delivered to you.
In the case of a defective product we will refund the purchase price and take over the return costs, in all other cases the customer has to pay the return costs. If you have received a defective product, please contact us.
Costs for return shipment due to wrong address or not timely pick up in the parcel shop must be borne by the customer, as we can not assume any liability for third party debt.
Reduced or damaged (due to usage) goods are excluded from return and exchange. This also accounts for items that are tried on without underwear.
If we receive goods after the expiry of the period or damaged through use, we can not accept the return.
Yes. After we have received and checked your return, we will refund the item price and the initial shipping costs. Unfortunately we can not refund the costs for the return shipping.
We can only refund via the same method of payment the initial purchase was made.
No. We will refund your money and a new order has to be made. Therefore please use the size measures on the product site.
The costs of package return from a packing station after the parcel was not picked up in time has to be covered by the customer.
Unfortunately we can not refund the money if the refund package is damaged, opened or lost on the way. Therefore we highly recommend insured shipping.
All of our items are produced in Portugal, Serbia and Turkey, mostly in small family-owned factories.
Normally 7.5 hours per day excluding a 1 hour lunch break and breaks in the morning / afternoon.
Unfortunately the clothing industry pays (close to) minimum wage all over the world. In countries where the standard of living is low (e.g. Bangladesh, India, China) this puts garment workers at risk for extreme poverty. Luckily in Portugal, where most of our clothing is made, the standard of living is a little bit better, the minimum wage is around 740€ per month, 14 times per year. Wages in our factories in Portugal vary between positions and are around 800-1050€ for sewing positions.
(Please note that this section will still be updated for our factories in Serbia and Turkey)
First of all, the factories are not ours as they not only produce for us. That being said the amount of workers depends on the factory. We like to work with smaller, family run businesses and most of our items come from such. The smallest factory we work with has around 20 employees and the biggest around 200 (only our T-Shirt are being made here).
We have carefully selected each manufacturer, personally visit production sites multiple times per year (except during the pandemic) and have quality managers on the ground who visit the factories on a weekly basis. Also most of our factories are certified (apart from very small ones, as they just aren't big enough to get certification / it's too expensive for them) by the worldwide leading textile processing standard including ecological and social criteria.
This is a claim that's nearly impossible to claim and we're very careful with those kind of claims. Most of the components we use would degrade without leaving any eco-toxic residue, however the dyes that we currently use, even though it's the most sustainable ones our factories can provide, are made with (non toxic and heavy metal free) chemicals that can never be claimed as biodegradable. The closest to biodegradable would be our items in the color "Ecru", as they haven't been dyed at all. Yet we would have to do scientific testing to use this claim and therefore don't claim anything we haven't thoroughly tested on a scientific basis.
Every six months, we donate the entire amount to a charitable organization, choosing a new facility every six months. Currently we support Seebrücke.
Our items are made entirely of organic cotton, recycled cotton, Lyocell (Tencel ™), linen and bemberg (cupro). The elastane used in rib parts is Roica® V550, a yarn that degrades in the environment without releasing harmful substances (non-ecotoxic) and is certified with the C2C Gold Standard. This yarn is produced in Japan, Thailand, China and Germany. Furthermore, Corozo nuts are used for our buttons, which are sanded into buttons by a family run factory in Portugal. For the elastic waistband in our trousers we use a mixture of 50% natural rubber and 50% organic cotton. These natural rubber bands are produced in a small factory in Austria. The metal sliders which we use in some products are made in Vila Nova de Gaia, Portugal in a small family business. The material for the sliders is sourced in Europe (Luxembourg & Belgium) and is nickel free.
All our products are vegan, no animal fibres are used.
Leftover fabrics and textile scraps from our production go to several projects, that use them to sew filling for reusable menstruation pads or cotton pads. Since this year we also work with social project Vintage For a Cause that sew scrunchies from leftover fabric.
No. A vegetable dye for fabrics would mean that our products should be washed only using cold water but also that they would fade in the sunlight. In addition, various color (deep black) can not be achieved with vegetable colors.
We have, at an early stage, put an isolation work technique into place. This means, that only one person is at your warehouse packing and shipping orders. This ensures, that there is no potential of group infections and our workers stay isolated while working.
Yes, but please note the following:
+ We can't deliver to quarantined areas or office addresses. Please don't order if your town / region is under strict quarantine. We don't carry potential return costs due to parcels that can't be delivered to the above mentioned destinations.
+ Since only one person is at our warehouse packing and shipping orders, please allow your order to take 7-10 days longer to arrive.
+ We currently only restock small batches, in order not to overwhelm the one person working at our warehouse. Please check back the next day, if your preferred item / size is sold out.
Due to the current situation and potential problems with deliveries, we have extended our return period to 30 days.
Each garment has a care label attached on the inside, that gives you instructions on how to care for it best.
We recommend sensitive detergent and slow spinning.
For any further questions you can contact us through our contact page! We will be happy to assist you.