You have the right to return the goods within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the goods were delivered to you.
In the case of a defective product we will refund the purchase price and take over the return costs, in all other cases the customer has to pay the return costs. If you have received a defective product, please contact us.
Costs for return shipment due to wrong address or not timely pick up in the parcel shop must be borne by the customer, as we can not assume any liability for third party debt.
Reduced or damaged (due to usage) goods are excluded from return and exchange. This also accounts for items that are tried on without underwear.
If we receive goods after the expiry of the period or damaged through use, we can not accept the return.
Yes. After we have received and checked your return, we will refund the item price and the initial shipping costs. Unfortunately we can not refund the costs for the return shipping.
We can only refund via the same method of payment the initial purchase was made.
No. We will refund your money and a new order has to be made. Therefore please use the size measures on the product site.
The costs of package return from a packing station after the parcel was not picked up in time has to be covered by the customer.
Unfortunately we can not refund the money if the refund package is damaged, opened or lost on the way. Therefore we highly recommend insured shipping.
All of our items are produced in Portugal, mostly in small family-owned factories.
Every six months, we donate the entire amount to a charitable organization, choosing a new facility every six months. Currently we support Seebrücke.
Our items are made entirely of organic cotton, recycled cotton and Lyocell (Tencel ™). The elastane used in rib parts is Roica® V550, a yarn that degrades in the environment without releasing harmful substances (non-ecotoxic) and is certified with the C2C Gold Standard. This yarn is produced in Japan, Thailand, China and Germany. Furthermore, Corozo nuts are used for our buttons, which are sanded into buttons by a family run factory in Portugal. For the elastic waistband in our trousers we use a mixture of 50% natural rubber and 50% organic cotton. These natural rubber bands are produced in a small factory in Austria. The metal sliders which we use in some products are made in Vila Nova de Gaia, Portugal in a small family business. The material for the sliders is sourced in Europe (Luxembourg & Belgium) and is nickel free.
All our products are vegan, no animal fibres are used.
Leftover fabrics and textile scraps from our production go to several projects, that use them to sew filling for reusable menstruation pads or cotton pads. Since this year we also work with social project Vintage For a Cause that sew scrunchies from leftover fabric.
No. A vegetable dye for fabrics would mean that our products should be washed only using cold water but also that they would fade in the sunlight. In addition, various color (deep black) can not be achieved with vegetable colors.
We have, at an early stage, put an isolation work technique into place. This means, that only one person is at your warehouse packing and shipping orders. This ensures, that there is no potential of group infections and our workers stay isolated while working.
Yes, but please note the following:
+ We can't deliver to quarantined areas or office addresses. Please don't order if your town / region is under strict quarantine. We don't carry potential return costs due to parcels that can't be delivered to the above mentioned destinations.
+ Since only one person is at our warehouse packing and shipping orders, please allow your order to take 7-10 days longer to arrive.
+ We currently only restock small batches, in order not to overwhelm the one person working at our warehouse. Please check back the next day, if your preferred item / size is sold out.
Due to the current situation and potential problems with deliveries, we have extended our return period to 30 days.
Each garment has a care label attached on the inside, that gives you instructions on how to care for it best.
We recommend sensitive detergent and slow spinning.
For any further questions you can contact us through our contact page! We will be happy to assist you.